Website helpdesk in odoo, Website Helpdesk Support Ticket and Issue Management
Customer Support Ticket Management System - Odoo Module.

Customer Support Ticket Management System - Odoo Module.

Website Helpdesk in odoo

Customer Support Ticket Management System - Odoo Module.

We believe in helping you to make Happy Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.

helpdesk support ticket in odoo

Take quick actions like assignments, changing priority, ticket status and due date right there on the ticket list in odoo dashboard. Website Helpdesk odoo app provides a website interface for submitting requests by the users. Read the odoo Website Service Desk module guide for more information.

This module allows you to manage your customer support ticket, ticket portal, billings for support, Timesheets.

Odoo website helpdesk support ticket module :  BUY NOW

DEMO of helpdesk support ticket system in odoo


Features of Website Helpdesk in odoo:

Dashboard Reports
- Our rich and modern dashboard keeps you up-to-date on your help desk statistics

Manage Support Executive
- Add, edit, and delete your support employees or support agents and set access

Customer Support Portal
- Customer support portal odoo website to help your business manage tickets

Manage Support Executive
- Add, edit, and delete your support employees or support agents and set access

Ticket Filters
- Helpdesk Ticket feature allows the right tickets to goes to the right department

Email Notification
- Configurable auto email sending mechanism when customer create a support ticket from odoo website

Agents/Support Executives
- HelpDesk Support admin allow staff to assign tickets during the response to avoid conflicting

Assign, Status, Resolved
- Transfer tickets between departments when being handled by the correct agents with status

Odoo Website Portal
- All support responses are displayed in odoo website helpdesk tickets menu for customers

Tasks for Agents
- Tasks can be associated with tickets or they can stand alone in the help desk

Summary Option
- Summary Menu for Future v/s current ticket status check this will display in admin

Calendar View
- from odoo helpdesk support admin you can see all ticket in calendar view

Bill/invoices from a list
- Support Manager can close tickets and send an invoice to customers as per timesheet

Document Attachment
- Document attachment functionality implement in odoo website frontend form

Responsive Website Form
- Added features in odoo HelpDesk support form for creating customer tickets request

Roles and Rights
- In this odoo website, helpdesk support module allows set roles and right for users

Kanban View
- Create a custom field in kanban view and drag and drop ticket with its status

List view
- Perfect user interface for listing all ticket display in list view

Activity View
- from odoo helpdesk support admin you can see all ticket in the activity view

Chatter Message Send
- Chatter Message Send feature available for the customer they can write and send to admin/agents

This module will help you in Quick Reply

Sometimes all that is needed on a ticket is an acknowledgement. Interact faster with Instant preview and Quick reply without ever having to open the ticket.

Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.

Website HelpDesk in odoo - WorkFlow :

odoo website helpdesk support ticket management

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This module supported Odoo Community and Odoo Enterprise edition (If you want to run in enterprise edition you have to uninstall existing helpdesk module)

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Facebook snippet in odoo, Facebook integration odoo
Facebook Wall Feed allows the user to display their feeds or posts from Facebook pages.